Frequently Asked Questions
Everything you need to know about your next favorite piece.
What is the shipping timeframe for my order?
We process orders within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take 10-21 days depending on your location.
How do I return or exchange an item?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I ensure I'm ordering the right size?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, poetic fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Are your garments ethically produced?
Yes, Wax Poetic Clothing is committed to slow fashion. We partner with certified manufacturers who ensure fair wages, safe working conditions, and sustainable production practices.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of purchase by contacting our support team.